Warranty Claims
We stand behind the quality of our parts. Learn how to file a warranty claim.
Our Warranty Coverage
At MotoMe, most new OEM and aftermarket parts are covered by a minimum 6-month or 10,000km warranty against manufacturing defects. Some premium brands offer extended warranties up to 2 years.
How to File a Claim
Important:
For any warranty claim, you must provide proof of professional installation by a certified garage/mechanic.
- Gather Documentation: You will need your original order number, a detailed description of the defect, photos of the defective part, and the invoice/receipt from the garage that installed it.
- Submit Claim: Email our warranty department at warranty@motome.ae with all the documentation attached.
- Review: Our technical team will review your claim within 3-5 business days. In some cases, we may need to inspect the physical part.
- Resolution: If approved, we will provide a free replacement of the defective part. If a replacement is unavailable, we will issue a full refund.
What is NOT Covered
- Normal wear and tear (e.g., brake pads, wiper blades, filters)
- Damage caused by improper installation or misuse
- Parts modified or used for racing/off-roading
- Labor costs incurred for removal or replacement of the part