MotoMe

Returns & Refunds

Our hassle-free return policy ensures you can shop with confidence.

14-Day Return Policy

We accept returns on most new, unopened items within 14 days of delivery for a full refund. The items must be in their original packaging, unused, and in the same condition that you received them.

How to Return an Item

  1. Log in to your account and go to "My Orders".
  2. Select the order containing the item you wish to return and click "Request Return".
  3. Choose the reason for return and submit your request.
  4. Once approved, our delivery partner will contact you to schedule a pickup, completely free of charge.

Refund Process

Once your return is received and inspected (usually within 48 hours of receipt), your refund will be processed and automatically applied to your original method of payment. Please note that it may take 3-5 business days for the refund to reflect on your bank statement.

Exceptions

The following items cannot be returned unless defective:

  • Electrical components (ECUs, sensors, etc.)
  • Opened liquids or chemicals (oil, brake fluid, etc.)
  • Custom-ordered or specially painted parts
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